We put workmanship commitments in writing, explain what is covered and apply the South African framework relevant to the type of project—not a one-size-fits-all promise.
Your written quotation or contract records the scope, start date, maintenance requirements and any project-specific warranty terms.
Eligible renovation, repair and property-improvement work is covered against defects directly caused by our workmanship for 12 months from practical completion or handover, unless the written quotation or contract states a different period.
Products, appliances and proprietary waterproofing or specialist systems carry the manufacturer or supplier warranty applicable to that item. Your project documents record any special conditions and maintenance requirements.
Where a new home is required to be and is properly enrolled with the NHBRC, the current statutory notification periods are 3 months for specified defects, 1 year for roof leaks and 5 years for major structural defects.
For a qualifying new home enrolled with the NHBRC, a housing consumer must notify the home builder in writing within the applicable period.
Defects or deviations from the building agreement, plans or specifications, including deficiencies related to design, workmanship or materials, must be reported in writing within three months of occupation.
These snag-list or maintenance defects remain the builder’s responsibility but are not covered by the NHBRC warranty fund.Qualifying roof leaks attributable to workmanship, design or materials must be reported in writing within one year of occupation.
Major structural defects affecting the structural integrity of the home must be reported in writing within five years of occupation.
Tell us promptly and in writing so we can review the concern while the cause is still clear.
Email us within the applicable warranty or notification period.
Send the quotation or invoice number, property address, date discovered, description and clear photographs or video.
Take reasonable steps to limit damage and, unless urgent safety work is required, allow us to inspect before another contractor alters the work.
We assess the cause and scope. If covered, we arrange reasonable rectification; if not, we explain why and can quote for the required work.
Nothing on this page excludes or limits rights and remedies available under the Consumer Protection Act or applicable housing law.
The approved scope, warranty terms, handover record and maintenance requirements in your signed quotation or contract apply to the extent that they are consistent with applicable law.
If a product, specialist system or project requires different cover, we will record it in writing so that responsibilities are clear.
This page is a plain-language guide, not legal advice. Warranty rights depend on the facts of each project and the law in force at the relevant time. Last reviewed: July 2026.
